Dear Pembina Valley Chrysler,
Just a quick note to advise that we were very pleased with the fabulous sales cycle from start to finish. Ideally, other car dealerships and other individual sales reps would learn to emulate your consultative style and your helpful demeanour in making a car purchase process so friendly and so efficient.
The easy "click-and-view" Internet search on Sunday, from the comfort of our Winnipeg home, enabled us to be served by you even on a day that your Morden dealership was closed. The prompt follow-up introductory call from sales consultant, David Teichroeb, on Monday was polite and professional as well as informative and positive. The Tuesday courtesy call from sales manager, Nathan Fortin, made it easy to give an "over-the-phone" credit card payment deposit to reserve the vehicle for us until we could drive down to Morden for the best drive and the contract signing.
The expert financing work, conducted by credit manager, Daniel Friedrich, was helpful and upbeat as he created options to review and financing solutions that exceeded our expectations with interest rates and monthly payments both being lower than we had budgeted. The friendly reception from Ruth Isaac, on the day of our arrival, was warm and genuine and made us feel instantly satisfied that we were dealing with a group of trustworthy and family-oriented car folks.
Kudos from both of us to all of you for doing such an excellent job throughout this brief process (David, don't forget to keep an eye out for a slightly pre-owned Jeep Sahara Wrangler for our daughter who is graduating from University later this year... Daniel, let's congratulate her on the expected entry into the Masters program by figuring out a financing solution for her as well).
In closing, we were especially pleased to see that there was none of the high-pressure sales tactics that people sometimes exhibit in other car dealerships. Nor were there any confusing small-print tricks or misleading credit techniques as we explored financing solutions with you. We appreciated that you gave us options to consider and choices to select at every step of the way.
If you're a wannabe customer of David, Nathan, and Daniel, we strongly suggest that you stop reading this referral letter right now and that you quickly get on the dealership lot before the car that you want gets sold to someone else. These three Gentlemen, backed by an entire team of administrative members and service personnel, will help make a win-win deal happen for you today!
Bret & Karen Dobbin